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Delete Your SnowServ Account

Last updated: August 9, 2026

This page explains how to delete your SnowServ account (published by SnowServ LLC) and exactly what happens to your information when you do.

How to delete your account

You can delete your account yourself, from inside the app, in under a minute. You do not need to email anyone or wait for approval.

1. Open the SnowServ app and sign in.
2. Tap the account icon in the top-right corner of your home screen.
3. Scroll to the bottom of the menu and choose Delete Account.
4. Answer the short optional question about why you are leaving, then confirm.

Deletion happens immediately. Your login stops working straight away and cannot be restored — if you want to use SnowServ again later, you will need to create a new account.

If you can no longer sign in and cannot reach the button above, email [email protected] from the address on the account and we will delete it for you.

Deleting some of your data without closing your account

You do not have to delete your whole account to remove information you no longer want us to hold.

• Your saved payment card. Open the SnowServ app, tap the account icon, and choose Remove card. The card details we hold (brand, last four digits, expiry) are deleted and the card is detached from us at Stripe. You can add one again the next time you order.
• Anything else. Email [email protected] from the address on your account and tell us what you want removed. We will delete whatever we are not required to keep for the tax and accounting reasons described below, and reply to tell you what was removed.

What is deleted

The following is permanently removed or erased:

• Your login. Your authentication record is deleted outright, so the account can never be signed into again.
• Your name, email address, and phone number.
• Your saved payment card details held by us (card brand, last four digits, expiry) and your customer record with our payment processor, Stripe. Your card is detached from SnowServ.
• Your push notification token, so no further notifications can be sent to you.
• For providers: insurance details, vehicle identifiers, the name you signed your service agreement with, your last known location, and your payout account link. Any documents you uploaded are deleted from storage.

What is kept, and why

Records of completed jobs are retained after your account is deleted. This is deliberate and limited:

• Job records — the service performed, date, price, and payment reference. These are needed for tax and accounting records, to pay providers correctly, and to resolve any dispute or chargeback that arises after the fact.
• Service addresses attached to those jobs, so the job history remains coherent.

These records are no longer linked to an identifiable person: the name, email, and phone number they were attached to have been erased, and the account they belonged to no longer exists.

Retention period

Scrubbed job and payment records are retained for seven (7) years from the date of the job, to satisfy tax, accounting, and financial recordkeeping obligations, after which they are deleted. Everything listed under “What is deleted” above is removed immediately when you delete your account and is not retained.

Separately, our payment processor, Stripe, retains its own transaction records under its own policy and its legal obligations as a regulated payments company. We cannot delete records held by Stripe on our behalf. See Stripe's privacy policy.

Money owed to you

If you are a provider with earnings that have not yet been paid out, deleting your account does not forfeit them. Contact [email protected] before deleting so we can make sure your final payout reaches you.

Questions

Email [email protected]. A real person reads it.

See also our Privacy Policy for how we handle information generally.

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